Your film arrives on the date in your contract, or 20% comes off your final invoice.
Here's how that works. Your signed plan gives the main film a delivery date, and that is the date we guarantee. Every finished piece gets a date in the plan too. A film counts as delivered when we send you the download link.
Your plan also lists what we need from you, and when: script sign-off, feedback, your brand files, time with anyone who appears on camera. If something we need arrives late, each later date shifts by as many days as the delay, and we confirm the new dates in writing.
If we miss that date, you don't have to ask. The 20% comes off your final invoice.